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Customer Service +971 54 3226422
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Free standard shipping on orders over 150 AED
Estimated to be delivered 1 - 3 days.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
At Nextgentunes, weāre passionate about delivering top-quality products to elevate your music and tech experience. Based in the heart of the UAE, weāre committed to ensuring your shopping journey is seamless and satisfying.
Got questions or need help? Our friendly customer support team is here for you! Contact us at support@nextgentunes.store or call us at +971-054-322-6422 (available 9 AM - 6 PM GST). Weāre happy to guide you with product setup, troubleshoot issues, or answer any queries.
Join our community! Follow us on Instagram and Twitter for exclusive offers, product tips, and updates on the latest tech and tunes. Share your experience with #NextgenTunes for a chance to be featured on our page!
Thank you for choosing Nextgentunes. We value your trust and strive to make every purchase a hit!
We ship to most addresses worldwide, though some products have restrictions or cannot be shipped internationally.
Upon placing an order, weāll provide estimated shipping and delivery dates based on item availability and your chosen shipping options. These estimates may appear on the shipping quotes page.
Shipping rates for many items are weight-based, with weights listed on product detail pages. All weights are rounded up to the next full pound per our shipping providersā policies.
You may return most new, unopened items within 30 days of delivery for a full refund. We cover return shipping costs if the return is due to our error (e.g., you received an incorrect, faulty, broken, or damaged item).
Refunds are processed within four weeks of the return shipper receiving your package. This includes transit time to our warehouse (5-10 business days), processing time at our facility (3-5 business days), and bank processing time (5-10 business days).
To initiate a return or replacement, log in to your account, go to "Complete Orders" under the My Account menu, and click the "Return Item(s)" button. For replacements, submit a video of the faulty or damaged product to our customer support team within 30 days. If the product is confirmed faulty, choose one of these options:
Option A: Ship the product (in original packaging, including all accessories) to Tazah Global LLC, Warehouse #13, Plot #4488, Al Sajaa Industrial, Sharjah, UAE. A free replacement will be shipped within 5 business days of receipt.
Option B: Schedule a courier to pick up the product (in original packaging) and deliver a replacement within 14 business days.
Note: Returns or replacements are not offered for "change of mind." Free replacements are available if requested within 7 days of delivery; charges apply after 7 days.
We ship to most addresses worldwide, though some products have restrictions or cannot be shipped internationally.
Upon placing an order, weāll provide estimated shipping and delivery dates based on item availability and your chosen shipping options. These estimates may appear on the shipping quotes page.
Shipping rates for many items are weight-based, with weights listed on product detail pages. All weights are rounded up to the next full pound per our shipping providersā policies.
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