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Thank you for shopping at Tazah Global’s partner store NextGent Tunes. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing refunds and replacement. By making a purchase on our website, you agree to the terms of this Policy.
Replacement Eligibility
Product Eligibility
As a responsible company Tazah Global wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken or faulty. If you receive a product that is incorrect, faulty, broken or damaged you are eligible for a free replacement.
Timeframe
You must request a replacement within 3 days from the date of delivery. After this period, we are unable to process any replacement requests.
Replacement Process
Initiation
To initiate a replacement, please share a video of the incorrect, faulty or damaged product to our customer support team within the eligible time frame. In a lot of cases the issue is with the usage of the product and our team can guide you on how the issue you are facing can be fixed. If we determine that the product is indeed faulty….
OPTION A
We will ask you to ship the incorrect, faulty damaged or broken product in its original packing (Original Product Box and All Accessories) to our warehouse at the below address:-
Tazah Global LLC, Warehouse # 13, Plot # 4488, Al Sajaa Industrial, Sharjah, UAE
And within 2 working days of receipt of the incorrect, faulty damaged or broken product we will ship the replacement for you free of charge.
OPTION B
We will schedule a replacement for you within 14 working days. Please pack the product (Original Product Box and All Accessories) for the courier to pick it up and provide you the replacement.
Please note that we do not offer a replacement for “change of mind”.
Contact Us
If you have any questions or concerns regarding our Replacement Policy, please contact us at:
Whatsapp: +971 52 6060465
Mailing Address: Warehouse # 13,Plot # 4488,Al Sajaa Industrial,Sharjah
Please retain your order information and any relevant documentation as it may be required to process your replacement request.
Product model: B16
Charging mode: magnet automatic adsorption
Master MCU: Bluetooth 5.1
Screen: OEL Display Module
Acceleration sensor: three-axis Roma / low power consumption
Battery: Lithium polymer (130mAh)
Adaptation method: standalone or use with mobile APP
Use time: bracelet is greater than 100 hours
Waterproof rating: IP67 waterproof
Anti-lost device is greater than 100 hours
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Pharetro Lorem | Pellentesque diam dolor elementum etos lobortis des mollis |
Milancelos | Donec pretium egestas sapien et mollis |
Pellentesque | Sedcus faucibus an sullamcorper mattis drostique des commodo pharetras |
Proin Molestie | Pellentesque diam dolor elementum etos lobortis des mollis |
Cosmopolis | Donec pretium egestas sapien et mollis |
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